Manage all leads and conversations 24/7 from every channel—email, social, web, and more—in a single platform. Respond and act instantly, assisted by smart AI, including the ability to respond back in different languages and to craft messages that are appropriate for the communication channel.
The Everything Inbox
An all-in-one platform to build and launch conversational and generative AI solutions, pre-trained with your own content and workflows across diverse channels.
purpl.School Inbox
All your Conversations in a Single Place.
Human in the Middle
The human-in-the-middle approach places a person to review, refine, or validate AI responses, combining AI efficiency with human judgment and accountability.
Live Agent Hand-off
Smoothly transfer conversations from AI to human agents when queries need personal attention. Agents get full AI Co-pilot support.
Call Forwarding
Users can switch from AI to human agents anytime during chat or calls. The AI transfers the full conversation context seamlessly for uninterrupted support.
Voice Mail Assistant
Your callers get a personalized AI Assistant handling calls professionally. The AI Agent sends you a summary with a callback appointment in your calendar.
Integrations
purpl.School supports integrations with all the popular third-party applications your school uses. This is essential for automating internal workflows and creating seamless, personalized customer experiences.
External Applications
Integrate with Google Classroom, iSAMS, or SOCS to access student data, personalize every interactions and create unique student experience.
Custom Integrations
Your school might be unique. Talk to us to build business workflows and conversations that are unique to your school, your students and community.
Streamlined Ticketing
purpl.Inbox centralizes all engagements with the option to escalate complex queries to your ITSM or ticketing system, streamlining resolution and ensuring continuous support.
Bring purpl.School to the assembly
Assisted by a Co-pilot
Like having your own Executive Assistant
Have the AI agent run Reach-out campaigns to multiple users on different channels like phone calls, SMS or Emails.
Get help from an AI co-pilot to manage your conversations. Instantly get summaries, create action items, and extract insights from lengthy phone calls and emails. The co-pilot crafts personalized responses using context from past conversations and information from third-party applications like ISAMS or Google Classroom.
Robust set of Tools to boost Agent Productivity
Conversation Summary
A comprehensive set of AI functions—including Conversation Summary, Insights, Action Items, and Topics Discussed—saves time and boosts agent productivity.
Smart Suggestions
AI Agent Assist provides smart response suggestions based on the chatbot’s knowledge, boosting speed and efficiency while standardising responses and ensuring neutral, professional communication.
Response Templates
Pre-defined response templates that reflect your brand and communication standards, crafted to the appropriate length for different channels like email, text messages, and chatbots.
Agent Transfers
Seamlessly transfer customer conversations between live agents to ensure queries reach the right department and expertise for optimal resolution.
Share Files
Share documents, images, and videos directly through the chat interface.
Performance Management
Track key metrics like Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) for individual or team performance.
Take purpl.School on a school tour
Let’s build a Great Solution together
Join us in the mission to leverage the power of AI for human good, ethical use and primarily to augment human capabilities.
Connect
Purplescape
Chennai | London | Sydney
Email: hello@purpl.school
© 2025 purpl.school
Social Media
Enhance your social media marketing and messaging with AI, to moderate handles, boost engagement, and increase conversion rates for your ads.
Single Inbox
Manage comments at scale with a single unified Inbox. Keep track of all comments you’ve received on your posts and ads, in one clear view.
Instant Responses
Social media marketing is about connections and interactions that foster community engagement. Use trained AI Agents to instantly respond and engage in human-like conversations with better accuracy.
Better Engagement
Respond faster with saved and automated replies. Eliminate repetition with pre-defined or AI-generated responses to comments.
Moderate Content
Protect your brand from inappropriate content on your Facebook and Instagram accounts. Hide or delete comments and posts automatically in the background.
Content Generation
Use AI to create and share engaging content—text, images, videos, and more—that resonates with your target audience on a consistent schedule.
Better Analytics
Track all comments (total, visible, hidden, deleted) in one dashboard. Quantify replies from automations, agents, and team members. Monitor productivity and response times per team member.